Contact support
Three ways to get help. Chat from the app, or email any time.
Chat
Open the chat bubble in the bottom corner of the app while you're signed in. If we're not around, we'll reply by email.
Open the appPrefer email, or not signed in yet? Write to us any time and we'll get back to you.
support@landara.coHelp center
Step-by-step guides for landed cost, FIFO COGS, connections, and billing, often the quickest answer.
Browse helpResponse times by plan
We answer everyone. Higher plans get priority in the queue.
| Plan | Channels | Response |
|---|---|---|
| Free / Landed Cost | Email + help center | Best effort |
| COGS | Email + chat | Within 1 business day |
| COGS Growth | Priority email + chat | Priority |
| COGS Scale | Priority + onboarding call | Priority, with onboarding |
Specific requests
- Billing: include your organisation name and whether you're billed via Shopify or directly. See Plans & order volume.
- Data & privacy (GDPR): email legal@landara.co.
- Bug reports: chat or support@landara.co. A screenshot and the steps to reproduce help us fix it faster.