Last updated: August 29, 2026

Overview

We want you to be satisfied with Landara. This policy outlines how cancellations and refunds are handled for our subscription plans. All payments are processed through the Shopify App Store, which handles billing for the Landara app.

Subscription Cancellations

You can cancel your subscription at any time from your account settings.
Cancellation takes effect at the end of your current billing period. You retain access to paid features until then.
After cancellation, your account reverts to the free plan. Your data is retained and accessible, with free plan limitations. Your cost ledger, reports and CSV export remain available.
Cancelling is not the same as uninstalling the app or closing your account. Cancelling keeps your data. Uninstalling or closing your account deletes it permanently, and reinstalling does not bring it back, so export anything you need first. See the Terms of Service and Privacy Policy.
We do not prorate partial months or years for cancellations.

Subscription Refunds

We offer refunds under the following conditions:

14-Day Refund Window

If you request a refund within 14 days of your initial subscription purchase or a renewal, and you have not used the Service during that period (no calculations run, no documents published), we will issue a full refund.

Refunds are not available if:

More than 14 days have passed since the charge
You have actively used the Service during the billing period (calculations run, documents published, etc.)
The subscription was purchased at a promotional or discounted rate

How to Request a Refund

To request a refund, please contact us at:

Email: support@landara.co

Include your account email and the reason for your refund request. We aim to process all refund requests within 5 business days. Approved refunds are returned to your original payment method through the Shopify App Store.

Chargebacks and Disputes

If you have a billing issue, please contact us first before filing a chargeback with your bank or payment provider. We are happy to resolve billing issues directly. Chargebacks filed without prior contact may result in account suspension.

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.

Contact Us

For any billing or refund questions: